If you encounter an issue where your browser is saying that you need to enable 3rd Party Cookies to access My Media, you can try using this link to enable that on your device. 
https://akohubteam.medium.com/how-to-enable-third-party-cookies-on-your-browsers-f9a8143b8cc5

If that does not work, or you still need more help please reach out to the IT Help Desk.