Come in. Mr. War, doing good. How are you sir? Do good, Benny associate. Nice to see you, Benny. Nice to see you. Are they excited to talk to you today? How are you doing? Doing well yourself? I'm all right. The weather is pretty good outside. It is. A lot better than this weekend, for sure. But it's Oklahoma, so who knows, right? Have you been enjoying it? I am now that the sun's out. I was a little surprised to see it snow on Sunday mornings. I know. Did you get that here? That's very interesting. Yes, I did. You don't usually expect snow in April. Never know. That's true. Like you said, when you're in Oklahoma, so But again, thank you for taking your time today. Sure. I know that you're a busy person. 20 minutes still about right. I know we talked about it a little bit over the phone. Yes, sir. Okay. Sweet. Again, thank you for your time. I did a little bit of research on your company and I love you all's statement all in win. Do you think you could tell me a little bit about that and what resonates we definitely want to win. Everybody that's in competition. You're going to do well. But I would say probably even more than that is doing the right thing, and that leads into what I want to talk to you about too. But All right. We've had a motto here that we want to do the right thing. It may not always be the most cost effective, may not always be the most efficient, but we feel like if we do the right thing and treat people the right way, that in the end, it's going to benefit the best. Yeah. Knows we totally resonate with that. Treating people the right way. We always value treating our customers the way they deserve to be treated. Yeah. I feel like we have some common ground as far as that goes. I had a great talk with John earlier last week. He loved what we provide. I understand that you're largely responsible for a lot of what goes on, especially with this specific situation. Yeah. So First off, I want to say thank you for being here. I know that you took time away from your family trip, and, had a good priming shed to get over here and that can't be something you wanted to do, right? No. No. And that's, you know, the situation, it's kind of a long story, but I'll pass along with details for you. You know, my boss wanted me to meet with you, Daniel Krishner who's the part owner of JCT. But yeah, when you John had started to agree to use you guys again, but I don't think he was aware of this particular situation. So on June 29th of this year, one of our drivers would get an oil change at the Little Rock location, Litt Rock Arkansas, I believe it's number 457. Um, the driver just picked up a load from Tyson Foods. This was right before the July 4th weekend and the delivery was time critical. One of the Lowe's pit crew somehow managed to damage the evaporator foil on the reefer trailer. This led to the entire loss of the trailer contents. Needless to say, Tyson was extremely happy. They're one of our biggest accounts that we have. Had a book private jet from Jones Airport in Tulsa fly to Springdale, Arkansas, to go meet with Tyson, their chief custom officer, Jason Nichol. The private flies loan cost $25,000. Also had to cancel family plans to a a trip that we were scheduled to go down in Florida. We were going to go deep sea fishing, that type of thing. The food spoils incident in Arkansas was part of a huge order by Walmart that was bound for their Louisville Texas store. Louisville has a huge lake there in the Dallas metro area. 4th of July weekend, of course, is the biggest weekend on the lake and one of Walmart's most profitable for fresh meat sales. Walmart had a stockout at their main Louisville store as a result of the issue. They threatened Tyson with switching their major supply of chicken from Tyson to Pilgrim's Pride. Pilgrim's Pro Tyson's biggest competitor in the US. So needless to say, I got to ask June because of all of this. And then to make matters worse, when we filed a claim on Love's insurance, the insurance company took 90 days to pay, and even then they discounted the claim. So, I think that's probably the thing that rubs me the wrong way is that we really feel like Love's could have paid the claim directly. Could have paid the cost for everything that we were out from the flight to the hotel, the canceled trip deposits, et cetera. So that's kind of everything in a nutshell, like I said, it started with that oil change and everything else just kind of snowballed. Of course, you know, Greg. I'm sorry to hear that. It's very unlike us and I want to personally say, like, sorry on behalf of all of Love's, right? And that's not what we're about. Can you so you talked a little bit about insurance there. I kind of want to backtrack to the kind of time management situation that built up to this, leading to you guys missing that shipment. Was this I kind of want to get specifics on this. So an isolated incident, you think, or anything? Yeah. I mean, I hope so. Yeah. But I mean, this is the only incident that deal I was aware of. Yeah. Yeah. Like I said, started out with something kind of small and kind of snow snowballed into something quite larger. Okay. And you said Little Rock location, correct? Correct. 457. Okay. And is there do you know by per chance the patient's name? I do not know that. Okay. I can get with the driver and see if we can determine if we know exactly what date it was and But I can definitely try and find that information for you. Yeah, that'd be very helpful. We hold everyone here accountable for what they do. And, you know, we just want to make sure that want to pick his mind and see what he was doing and sure made a mistake or something was wrong with the truck to begin with, you know, we kind of want to cover those details. You mentioned insurance, or insurance department not paying you guys in full? Correct. Can you kind of expound on that a little bit by the first person you're talking to about this? You're the first person I'm talking to about it being shorted. Yeah. And maybe that was part of the problem, right? There just didn't seem to be a whole lot of communication or updates that were provided to me. I'm not quite sure why it took so long. I mean, Lowe's is a pretty well off established company. So, you know, I thought that it would have been taken care of upfront. But yeah, the fact that it went through and then was discounted and took three months to get done. Of course. Kind of left a little bit bad taste in my mouth. Yeah. I totally understand that. You know, money is very important for every single company and you need that flow coming in and out and if there's a hiccup, then, you know, that's really not something you want to deal with. So same kind of thing in that situation. Hopefully, this hasn't happened before. No, not to the scale that I'm aware of. Okay. And so I guess if we have when we have another meeting, I would love to bring in someone from the insurance department, make sure we can smooth all that out. I really want to take care of that. You can see that's a big burn on you guys and I want to clear that up because, you know, that's not okay. Sure. I don't know how that happened, honestly, but definitely want to take care of that. Okay. Currently, I kind of want to ask you what are some of the services you're using at Love's and so I mean, we use Love's quite a bit. We feel with you guys. You know, as evidenced by this example, you know, we do do some over the road stuff with you as far as oil change and PM services, that type of thing. So we use you for breakdowns. So I mean, it's not a matter of whether or not we want to use you. I know our drivers enjoy going to Love, you know, they know that it's clean, they like the rewards. So I mean, I overall have not heard negative feedback, but like I said, this one was pretty substantial, so Okay. So you'd say overall the services we provided to you guys, there haven't been any other main problems. You said these are kind of the main two that you've experienced? Yeah. This is the main issue right here, yeah. Okay. And would you say what would be the effect, I guess, if something like this were to happen again with you missing another large shipment to Walmart or another big company like that? Yeah. I mean, it would not be a good effect because I think we barely held on this time with it being such a large customer and such a large percentage of our business. Right. It's definitely, you know, it took literally going to their corporate offices to save that account. I don't know that we would have that same luxury twice. Yeah. That makes sense. Again, we definitely want to clear that up and we definitely want to make sure you guys keep that. Sure. I don't want this to happen again. Would you say that time management and efficiency is probably one of the most important things when it comes to JTC and getting your drivers where they need to go? I would say that's one of them, sure. Okay. Yeah. Well, like I said, I really believe that we've given you guys some great services. But again, I want to clear these hiccups along the road and more than just a hiccup is a big deal. I understand that you're taking time away from your day. Spent a lot of money to get over here. Yeah. I would greatly appreciate that. Also my boss, Daniel Krishner he had asked me to meet with you and discuss a new endeavor that we're getting into. So we're now expanding into the consulting business. So we're going to provide consulting services to smaller start up trucking companies. Sure. And I know that you guys have a factoring company. Or, you know, factory arm division, if you will, that we thought would be of interest with the smaller companies they've expressed interest in having this option. And because we already partnered with you on similar products, we thought it may be a good opportunity to partner with this one as well. The only thing that I would say though is that we would like, if possible, for there to be a way to share the love. So if we're able to send leads your way and they become funded clients, whether that looks like a a rebated discount or whether it's just, you know, finance fee for each account, something like that. But, you know, my boss has expressed interest in that. So, you know, wanted to run that by you and see if that was a possibility. Okay. Yeah. You know, as far as that goes, in particular, I'm not the main decision maker. But I can definitely tell you that, you know, the more clients, the better. The more people that Granda loves the better. And I'm interested to hear more about kind of how this process started and you guys thinking about join with them. Well, I mean, you know, we have drivers that when they start with us on ops that we pass along the discount to and, you know, maybe other services that we have available to us. We currently don't factor and we're fairly well established, but these new York companies starting up like that, it is something that they at least want to have access to, to be able to get paid quicker so that they don't have to wait those 90 days if, in fact, if there's a company doing that. They want to get in and drive, to be able to have that back office support to help them collect and get paid quicker, I think would at least be interest to them. I don't necessarily think all of them would take it, but by having that at least available to them, I think to assist us in offering them more services. Yeah. You know, ultimately, if you guys are able to benefit those small companies, it's able to benefit you guys in the long run and then us as well, hopefully, if this partnership is able to happen. So you mentioned kind of drivers being able to choose when they get paid and whatnot. Well, sure. Do you have a larger understanding of what we do as far as factoring lows and You know, not much, like I said, because I know that I like I said, we don't currently utilize that service by note or is it of more importance to somebody starting now. Of course, well, I'd love to hand you this. Sure. It's a little bit more information about how Love's handles their factoring. A lot better control on finance is number one. There's a no fee, $2,500 pay for fuel, tire, maintenance, stuff like that. You know, we take less percent compared to other companies who do this, which is obviously a big deal. But you know, the number one thing is, you know, getting paid up front, our drivers get choose when they get paid. You don't have to wait 3 minutes in advance. Same thing with the company. I mean, you know how hard it can be when you have to wait to get paid versus getting paid now. And obviously, there's going to be a little bit taken out due to that. But again, we take out a lot less than our competitors, and I'm really actually pleased that you guys brought this up. I think it could definitely work out. Again, if we were able to help these smaller chunking companies and ultimately help you guys out a lot and help us out and that's what we want to do. We want to bring more clients to us. That's what we're looking at, right? Just to be able to offer more services, make their lives easier, and hopefully continue to further our partnership. All right. Of course. So I kind of want to just recap slightly. I went over and I went over today. I feel like we did find some common ground. Obviously, as far as what happened over the July 4th weekend, definitely still want to clear that up. I would love to get the information of the technician. So we can just talk to him, you know. And then the insurance department obviously want to clear that up as well. Sure. The next meeting we have, I'd love to bring some in. Just to clear that up, obviously, we want to fix that. And get that squared away. I'm going to send you an email with information I went over today. I would love for you if you can respond with the technician or if you could pencil in the technician you talked to, and we could get that figured out as well. Yeah. Yeah, I will definitely try and get you that information. Okay. Well, I appreciate that. As far as the factoring goes, I would love to talk about that in the next, hopefully with Daniel. Yes. He could be in there and I could bring in someone as well. Yeah. Yes. I think Daniel would be excited to hear about that. I So I know he's out of town this week, but he should be back in town next week. So I can either check with him on his availability or if you just want to, you know, send me a calendar invite, then I can let you know if that'll work for his schedule. Next week. Okay. Let's how about we pencil in next week for Tuesday? Okay. That works. Does that work for me? Around 11 11:00 at work. Okay. Just pencil it in and I'll kind of shoot an email a couple of days before check it, see if it works. If he doesn't, it's fine. We can move on. Sounds good. F another date, Okay. Appreciate your. Sounds good. I appreciate you coming here today, sir. Thank you. Good job. Well,
Ben2
From vsales1 vsales1 April 10, 2025
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